“On Friday, we had a client emergency that required someone to go to West Virginia first thing Tuesday to scan an office full of documents. Even though CaseDriven is so much more than a scanning company, I contacted CaseDriven at 4 p.m. on Friday after speaking to two other vendors that were local could not get there in time. CaseDriven had a tech on site Tuesday and got all of the documents scanned. Truth be told, when the tech arrived at the airport, we didn’t even have the ticket for him yet. But, he just went with it.”
“Thanks for the quick turnaround of service. You guys are the best!”
“So, if anyone has a need for a ‘get it done at all costs’ vendor, please consider CaseDriven (although I’m sure they will be happy to do jobs on regular timelines with reasonable expectations as well.)”
“I think I mentioned CaseDriven to you before when we were putting together quotes for the project with Laura. I worked with them at **** and found them to be really reliable and knowledgeable. I could always count on them to go the extra mile, including sending a tech to Belgium for a collection with just two days notice.”
“I know you have been working through the weekend and really appreciate your time and efforts. Thank you very much.”
“Awesome. You guys are truly ‘case driven’.”
“Second, and I guess more importantly, I wanted to express my gratitude and that of our Deputy Director, for looking out for our best interest on this new project. Your phone call to *** to confirm the recent 10gb native file processing request avoided a huge and costly error for our division. Unfortunately, we had team members that simply did not understand the scope of what they were asking you to do. Our Deputy Director expressed to me a great appreciation and gratitude for your level of customer service. She was very impressed and it validated all of the high marks we have given your group when communicating the plan.”
“Really, thank you. I scored major points with my partners to be able to get that done and I have you guys to thank (and these partners actually listen to associates and appreciate their work :).”
“Thank you for the great job you did this past weekend. I really appreciate the hard work by your team!”
